"At Your Service" Hospitality Workflow
Provide excellent service with »At Your Service« Hospitality Workflow
Hotel staff, while on the phone, are just one click away from a new ticket, documenting any kind of service requests, and capturing a full audit trail to ensure quality. "At Your Service" hotel staff knows which mobile service agent is able to deliver the requested service and forwards the service request. The HSC service control shows the actual status of the service request. Time-outs, acceptance, or alerts are monitored and can be reported on. HSC provides comprehensive statistics for the management. The reports illustrate employee efficiency and guest satisfaction, showing the areas of possible improvement. HSC supports mobile communication between staff members and saves time by optimizing staff efficiency and hotel workflows. This innovative, fully integrated modular solution not only monitors communication and guest wishes from start to finish but also interfaces, stores, analyzes, and outputs data.
»At Your Service« Hospitality Workflow combines several HSC modules into cost-effective business practice which maximize efficiency, revenues and guest satisfaction.