Hospitality Industry continue to feel pressure from contracting economies and reduced leisure and business travel across much of the world. To address this issue, the industry requires optimized workflow support. Hospitality industry is challenged to do a better job of managing technology. Specifically, the industry must align technology investment with business objectives, address aging and inadequate infrastructure; and learn to better utilize technology in marketing to guests, utilizing personnel resources, and meeting customer requirements.
Main challenges/requierments for Hospitality Industry include:
- Intelligent CRM solution with powerful performance related management reports and multiple interfaces for large individual and chain hotels
- Service Tracking functionality to control all guest request resulting in higher guest satisfaction
- Integration of communication into service workflows
- Monitoring and reporting of Key Performance Indicators
- Complete solution portfolio
- Hosted / cloud solution