HSC HotSpot – Internet Access for Guests
Internet Access is changing the way business gets done in the hotel industry. There’s a tremendous demand for wireless access where different services (mail, web surfing, social networks, video streaming, audio streaming and voice-over-IP) are all competing for the same Internet pipe. Wireless has also created new ways for hotels to connect with their guests to generate loyalty. WiFi has become a standard requirement for all hotel types, as quite often WiFi is determining factor on where guests choose to stay. Hotels need to find affordable and non-disruptive solutions to meet guest demand for reliable, consistent in-building Internet coverage.
HSC HotSpot – Internet for Guests allows you to provide easy and reasonable highspeed internet access to your customers. Only broadband internet access is required.
After HSC HotSpot installation you can operate your own Internet Hotspot and can provide different types of internet access to your customers and charge them for this service. You define the the scope of service (data volume, time, bandwidth, etc.) as well as pricing and keep all revenues.
Solution
HSC HotSpot is an innovative software solution that enables businesses and companies to provide their customers with a timed and/or download limited Internet access. Customizable billing offers your property complete control over pricing, and outstanding flexibility in billing to maximize revenues.
Operational areas range from lodging properties of all kinds (Hotels, Campgrounds, B&Bs,…) over Convention Centers to Trade Fair & Exhibition Centers. The fee structure is determined by the business itself.
The system only requires a router-based broadband Internet access (i.e. cable, DSL, …). The HSC HotSpot consists of functional multilingual web-interface. Billing is easy and hassle free, either using pre-paid Internet access cards (similar to prepaid telephone cards) or using an existing hotel management system (PMS).
Our outstanding and cost-efficient technology solution for the hospitality industry and trade and industry lets you provide timed and/or download limited Internet access to your customers.
With the HSC HotSpot you are able to generate so-called ‘Internet Tickets’ with temporal and quantative restrictions for your customers. You have a user / password combination on the generated Tickets, with which your customers have a selected time period of access to the Internet. On initial access to the Internet the customer will be requested to enter a user ID and password. Should he/she not be in possession of an Internet Ticket, he/she still has the possibility to surf the Internet pages that you have declassified (for example: Hotel Websites, Tourist Offices, etc.), however he/she may not access other pages. Access not only includes surfing the web but also for example sending and receiving Emails, VPN connections, Internet chat rooms etc.
The HSC HotSpot utilizes plug and play technology to bring ease of use to a new level. This revolutionary connection eliminates the need to reconfigure IP settings on the laptop or PDA. The network uses the DHCP protocol (Dynamic Host Configuration Protocol) or TCP/IP protocol to communicate with any operating system, regardless of proxy or DNS settings. Plug and Play-aware operating systems include all major systems, such as Windows 7, Windows 8, 2000, XP, Linux, Macintosh, and more. Plug and play connection lets users access the Internet using a PC, laptop, or PDA without adding any new software.ee nulla assumenda shoreditch et.
Benefits
- multilingual customer logon (21 languages)
- permanent cost control
- no software installation / configuration required
- Inhouse Roaming (credit can be consumed e.g. with wireless and wired connections
without additional costs)
- individual billing (time / traffic / free of charge, bandwidth)
- easy administration via web browser (4 languages)
- numerous PMS interfaces (e.g. HSC Entry&Connect / Micros Fidelio / Opera, Protel)
- detailed revenue statistics incl. CSV export
- provide free available links and services (e.g. own website, car rental)
- free customizable login page
- Surf-LAN for guests can be structured in a number of ways(e.g.: DSLAM, Wireless, Ethernet)
- easy installation and implementation into existing or new infrastructure
- supports standard PC hardware, Appliance hardware and virtualization
- operating system and application in one
Features
HSC HotSpot provides the following features and more
ADMINISTRATION
- administer the system convenient with your web browser (e.g. Internet Explorer, Firefox, Safari, etc.)
- individual billing of so-called ‘Surftickets’
- your created ‘Surftickets’ are manageable
- Auto-Logon: define devices for free access to the web
- Free to Use: enter websites free of charge (e.g. your homepage)
real-PLUG&PLAY CONNECTION
- no configuration necessary on the end-device (e.g. laptop)
- no software installation necessary on the end-device
- HSC HotSpot real Plug&Play service – no amendments to the end-device
- automatic proxy detection
- user-friendly customer logon page
- guests can see their status information (e.g. used amount of data)
SECURITY
- AAA system (authentication | authorization | accounting)
- Private VLAN Support (room / port isolation)
- Portforwarding (DNAT) for access to end devices (e.g. Access Point management within Surf-LAN)
- Surf-Client Protection (Surf Clients cannot see themselves)
- integrated Stateful-Firewall (isolates Office-LAN from Surf-LAN)
- Simple and Advanced HTTP Content Filter
- Port Filter
- Hardware Health Status
- creating backups
- enter static routes
- supports major Virtual Private Networks (VPN)
- logging of relevant actions (e.g. logon, logoff, ticket creation)
- compliant to EU-Data Retention (2006/24/EG)
SUPPORTED LANGUAGES
ADMINISTRATION (WebAdmin)
- English
- French – Français
- German – Deutsch
- Italian – Italiano
GUEST LOGON (incl. editable Terms of Use)
- Arabic
- Chinese (Simplified) – 中文(简体)
- Croatian – Hrvatski
- Czech – Čeština
- Danish – Dansk
- Dutch – Nederlands
- English
- French – Français
- German – Deutsch
- Greek – Ελληνικά
- Hebrew
- Hungarian – Magyar
- Italian – Italiano
- Japanese – 日本語
- Polish – Polski
- Romanian – Românǎ
- Russian – Русский
- Slovak – Slovenčina
- Slovenian – Slovensko
- Spanish – Español
- Swedish – Svenska
- … more languages on request!
FLEXIBLE ACCOUNTING
- billing by time / amount of data / date
FLAT RATE: A flat rate scheme gives guests access to the Internet for a limited amount of time (i.e. 6 days) and includes an allotted allowance of download limit.
TIME RATE: The debiting from the time credit account takes place, down to the exact minute via logging in and logging off (for both telephone and modem access).
free of charge (with or without Home Page)
Bandwidth management per user
VLAN based accounting
CREATING SURFTICKETS
- Office Printer (DIN A5)
- Bulk Tickets (.csv) for serial letters, on scratch cards, in bulk eMails, etc.
- thermal ticket printer (optional)
- PMS system (optional)
- Credit Card
INCLUDED MODULES
- Simple and Advanced Web Filter
- customize your logon page (colors, logo)
- Reporting: Program, Ticket Statistics, System Log, Hardware, Connection Tracking
- User Management/Logging
- intelligent bandwidth restriction (no disturbance within the Office-LAN)
- Online Update Modul
- Surf-Client Protection (Surf clients are not visible among each other)
- SMTP-Relayhost / -Authentication (SMTP proxy settings)
- define DHCP Static Leases
- PING Tool
- default terms of use
- redirect customer after logon
- VAT settings
- automated invoice numbering
- Free to Use: enter websites free of charge
ADD-ON MODULES
- connect up to 8 Thermal Ticket Printer
- Ethernet2Serial – Adapter
- PMS Connector (e.g. Micros Fidelio, Protel …)
- Online Update Renewal (inlcudes Security-Updates, Minor- and Major-Releases, Web Content Filter Lists Subscription)
Screenshots
