{"id":1632,"date":"2014-04-15T11:38:11","date_gmt":"2014-04-15T11:38:11","guid":{"rendered":"https:\/\/test.pse.si\/sl\/hsc-service-tracking\/"},"modified":"2026-03-24T12:36:39","modified_gmt":"2026-03-24T12:36:39","slug":"hsc-service-tracking","status":"publish","type":"page","link":"https:\/\/www.pse.si\/sl\/hsc-service-tracking\/","title":{"rendered":"HSC Service Tracking"},"content":{"rendered":"\t\t
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HSC Service Tracking<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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HSC Service Tracking<\/h1>

Inteligentna, gostu prijazna re\u0161itev za sledenje storitev v hotelih<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Spremljanje zahtevkov<\/span><\/strong><\/p>

Sistem omogo\u010da spremljanje zahtevkov od nastanka do njihove uspe\u0161ne re\u0161itve. Ta inovativni in povsem integrirani sistem<\/strong> zagotavlja nadzor nad servisnimi zahtevki ter hkrati shranjuje in obdeluje podatke, zagotavlja komunikacijske vmesnike in pripravlja poro\u010dila za vodstvo.<\/span><\/p>

Mobilnost = u\u010dinkovitost<\/span><\/strong><\/p>

Sistem vklju\u010duje mehanizme za eskalacijo in integracijo z mobilnimi napravami (pametni telefoni, tablice), kar zagotavlja prihranke pri \u010dasu in optimizira u\u010dinkovitost<\/strong> zaposlenih in poslovnih procesov. Storitve so uvr\u0161\u010dene po pomembnosti in tako \u0161e dodatno prispevajo k ve\u010djemu zadovoljstvu gostov<\/strong>.<\/span><\/p>

Prilagojenost poslovnim procesom<\/span><\/strong><\/p>

Sistem je \u0161e posebej prilagojen poslovnim procesom v majhnih in srednje velikih hotelih. Servisni zahtevki gostov, interni delovni nalogi in prito\u017ebe so centralno zabele\u017eeni in dodeljeni usposobljenim delavcem<\/strong>. Poleg tega lahko odgovorne osebe centralno spremljajo potek vseh storitev.<\/span><\/p>

Servisni zahtevki<\/span><\/strong><\/p>

V preprostem pogovornem oknu lahko ustvarite nov servisni zahtevek<\/strong> ali drugo delovno nalogo, ki jo nato dodelite posameznemu zaposlenemu ali delovni skupini. Vsi servisni zahtevki so samodejno opremljeni z opisom in predvidenim \u010dasom, v katerem je treba opraviti storitev.<\/span><\/p>

Nadzorno okno<\/span><\/strong> prikazuje stanje vseh zahtevkov v realnem \u010dasu. Zamude, sprejeti zahtevki in alarmi so samodejno nadzorovani, kar je osnova za poro\u010danje in morebitne eskalacije.<\/span><\/p>

Poro\u010dila za vodstvo<\/span><\/strong><\/p>

HSC zagotavlja celovita poro\u010dila za vodstvo. Poro\u010dila prikazujejo u\u010dinkovitost zaposlenih in zadovoljstvo gostov, kar je osnova za dodatno izbolj\u0161anje poslovnih procesov<\/strong> v hotelu.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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S hitrim odzivom zagotavljamo najvi\u0161je zadovoljstvo gostov<\/h3>

Modul Hiter odziv HSC avtomatizira obravnavo storitvenih zahtevkov, kar zagotavlja visoko kakovost storitev<\/span> in omogo\u010da visoko produktivnost zaposlenih.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Prito\u017ebe gostov je treba u\u010dinkovito upravljati<\/h3>

Modul Prito\u017ebe HSC avtomatizira obravnavo prito\u017eb, kar omogo\u010da u\u010dinkovito upravljanje<\/span> vseh prito\u017eb gostov. Sistem skrbi za zajem, sledenje, preiskovanje in u\u010dinkovito obravnavo vseh prito\u017eb.<\/p><\/div><\/h3>

\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Aplikacija za pametne telefone in tablice zagotavlja popolno mobilnost zaposlenih<\/h3>

Preprost in uporabniku prijazen vmesnik<\/span> omogo\u010da dostop do:<\/p>

  • servisnih zahtevkov<\/li>
  • prito\u017eb<\/li>
  • vodstvenih in drugih informacij<\/li>

    Aplikacija je nepogre\u0161ljiva za hotele, ki uporabljajo HSC Service Tracking<\/p><\/div><\/h3>

    \n<\/div>\n<\/h3>\n
    \n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    HSC Service Tracking Inteligentna, gostu prijazna re\u0161itev za sledenje storitev v hotelih Spremljanje zahtevkov Sistem omogo\u010da spremljanje zahtevkov od nastanka […]<\/p>\n","protected":false},"author":1,"featured_media":769,"parent":0,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1632","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nHSC Service Tracking - 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