{"id":1655,"date":"2011-01-14T08:43:52","date_gmt":"2011-01-14T08:43:52","guid":{"rendered":"https:\/\/test.pse.si\/sl\/openscape-contact-center-agile\/"},"modified":"2026-03-23T13:09:51","modified_gmt":"2026-03-23T13:09:51","slug":"openscape-contact-center-agile","status":"publish","type":"page","link":"https:\/\/www.pse.si\/sl\/openscape-contact-center-agile\/","title":{"rendered":"OpenScape Contact Center Agile"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1655\" class=\"elementor elementor-1655\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd979eb e-con-full e-flex e-con e-parent\" data-id=\"5bd979eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-653d6c6f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"653d6c6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OpenScape Contact Center Agile<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-214a8dc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"214a8dc8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f53e2eb\" data-id=\"4f53e2eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b7d4363 elementor-widget elementor-widget-text-editor\" data-id=\"5b7d4363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Izbolj\u0161ajte odzivnost agentov in zadovoljstvo strank z uporabo izvirnih orodij za optimizacijo dostopnosti in skupinsko delo<img loading=\"lazy\" decoding=\"async\" class=\" alignright size-full wp-image-87\" style=\"float: right; margin: 20px;\" src=\"https:\/\/test.pse.si\/wp-content\/uploads\/2011\/01\/agile_1.png\" alt=\"agile_1\" width=\"267\" height=\"325\" \/><\/strong><\/p>\r\n<ul>\r\n<li>Cenovno ugodna re\u0161itev za u\u010dinkovito obravnavo govornih komunikacij in elektronskih sporo\u010dil<\/li>\r\n<li>Izbolj\u0161ajte produktivnost z uporabo naprednih vizualnih orodij za administracijo<\/li>\r\n<li>Modularna re\u0161itev, ki omogo\u010da preprosto implementacijo in nadgrajevanje<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>Ne glede na dejavnost va\u0161ega podjetja je zadovoljstvo strank klju\u010d do uspeha. S programskim paketom OpenScape Contact Center Agile Unify zagotavlja cenovno ugodno re\u0161itev za implementacijo klicnega centra z naslednjo funkcionalnostjo:<\/p>\r\n<ul>\r\n<li>intuitiven grafi\u010dni vmesnik za u\u010dinkovito obravnavo dohodnih\/odhodnih govornih komunikacij in elektronskih sporo\u010dil<\/li>\r\n<li>izvirna orodja za dostopnost in skupinsko delo, ki izbolj\u0161ujejo odzivnost agentov in zadovoljstvo strank<\/li>\r\n<li>vizualna orodja, ki olaj\u0161ujejo delo upraviteljem klicnega centra<\/li>\r\n<li>napredno usmerjanje in procesiranje klicev z mo\u017enostjo priklopa interaktivnega govornega odzivnika<\/li>\r\n<li>preprosta implementacija, brez potrebe po dragih specializiranih storitvah<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>Z uporabo klicnega centra OpenScape Contact Center Agile boste izbolj\u0161ali komunikacijo z va\u0161imi strankami in hkrati pove\u010dali produktivnost zaposlenih. Upravitelj klicnega centra bo nemudoma opazil kraj\u0161e odzivne \u010dase in ve\u010djo produktivnost agentov, kar lahko po potrebi \u0161e dodatno izbolj\u0161a z uporabo preprostih vizualnih orodij za administracijo.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Orodja za optimizacijo dostopnosti in skupinsko delo<\/strong><\/p>\r\n<p>Poleg standardne funkcionalnosti klicnega centra OpenScape Contact Center Agile ponuja izvirna orodja za optimizacijo dostopnosti in skupinsko delo. Ta orodja omogo\u010dajo integracijo vseh strokovnjakov v podjetju v delovanje klicnega centra in tako bri\u0161ejo meje med delavci klicnega centra in preostalimi zaposlenimi. Agenti klicnega centra imajo vsak trenutek na voljo podatke o prisotnosti in dosegljivosti vseh klju\u010dnih sodelavcev, ne glede na njihovo lokacijo &#8211; tudi za tiste, ki delajo na domu. Po potrebi se lahko tak\u0161ni sodelavci vklju\u010dijo v komunikacijo s stranko in tako pomagajo hitro razre\u0161iti pere\u010de te\u017eave.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\" alignleft size-full wp-image-88\" style=\"float: left; margin: 20px;\" src=\"https:\/\/test.pse.si\/wp-content\/uploads\/2011\/01\/agile_5.jpg\" alt=\"agile_5\" width=\"300\" height=\"223\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Za upravitelje<\/strong><\/p>\r\n<p>OpenScape Contact Center Agile upravljalsko namizje je popolnoma poenoteno. Prilagodljiv uporabni\u0161ki vmesnik, ki ga tudi novi uporabniki takoj usvojijo, omogo\u010da hitrej\u0161e in enostavnej\u0161e na\u010drtovanje ter konfiguriranje znotraj enega orodja. Upravljalsko namizje vsebuje naslednje module:<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Nadzorni center (Administration Center)<\/strong> omogo\u010da dodajanje uporabnikov, skupin in virov. Pri tem si lahko pomagate z vnaprej definiranimi profili, ki jih lahko po potrebi urejate. Znotraj profilov je dolo\u010deno, na kak\u0161en na\u010din lahko posamezni agent komunicira s strankami (govorna komunikacija, elektronska sporo\u010dila, povratni klic). Posameznega agenta lahko upravitelj dodeli eni ali ve\u010d skupinam (do deset) v skladu z organizacijo delovanja klicnega centra.<\/p>\r\n<p><strong>Oddajni center (Broadcast Center)<\/strong> omogo\u010da definiranje prikazov in aktualnih statistik za govorno in elektronsko komunikacijo. Podatke je mo\u017eno posredovati na stenske zaslone ali na namizja uporabnikov. Parametre in pravila za prikaz preprosto nastavite z uporabo grafi\u010dnega uporabni\u0161kega vmesnika.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Center za na\u010drtovanje (Design Center) <\/strong>zagotavlja nastavljive komponente za uporabo pri naprednem skupinskem usmerjanju ter \u010dakalnih vrstah za govorno komunikacijo in elektronska sporo\u010dila.<\/p>\r\n<p>Na\u010drtovalni urejevalnik, orodje za kreiranje&nbsp; diagramov poteka avtomati\u010dno sproti preverja in ovrednoti pravila va\u0161e strategije delovanja.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Klicni upravitelj (Call Director)<\/strong> je osnovni interaktivni govorni odzivnik klicnega centra OpenScape Contact Center Agile in je sestavni del centra za na\u010drtovanje. Upravitelj klicnega centra lahko z uporabo centra za na\u010drtovanje ustvari inteligentne odzivnike za obravnavo dohodnih klicev. Pri tem mu pomaga na\u010drtovalni urejevalnik, ki samodejno preverja pravila za preusmerjanje klicev. Naslednje interaktivne komponente omogo\u010dajo postavitev samostojnega govornega odzivnika za pomo\u010d uporabnikom brez potrebe po dragi integraciji dodatnega zapletenega sistema:<\/p>\r\n<ul>\r\n<li>govorni izbirnik<\/li>\r\n<li>sprejem DTMF signalov<\/li>\r\n<li>dostop do zunanjih virov podatkov<\/li>\r\n<li>pretvorba \u0161tevilk v govor<\/li>\r\n<\/ul>\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-89\" style=\"vertical-align: middle; margin: 20px;\" src=\"https:\/\/test.pse.si\/wp-content\/uploads\/2011\/01\/agile_3.jpg\" alt=\"agile_3\" width=\"450\" height=\"326\" \/><\/div>\r\n<p>&nbsp;<\/p>\r\n<p>Povezava z zunanjimi podatkovnimi bazami omogo\u010da optimalno uporabo obstoje\u010dih podatkov pri definiranju usmerjevalnih pravil in zbiranje novih podatkov o strankah.<\/p>\r\n<p>Upravitelj lahko na podlagi podatkov o delovanju klicnega centra dolo\u010di pogojne na\u010dine usmerjanja, npr. v odvisnosti od povpre\u010dnega \u010dakalnega \u010dasa in trenutne ure.<\/p>\r\n<p>Uporaba Microsoft CRM programskega vmesnika za prikaz relevantnih podatkov je integrirana v center za na\u010drtovanje in ne zahteva dodatnih sprememb znotraj sistema.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Center za poro\u010danje (Report Center)<\/strong> je zmogljivo in prilagodljivo orodje za ustvarjanje in ogled velikega \u0161tevila razli\u010dnih tipov poro\u010dil o stanju klicnega centra. Ustvarite lahko poro\u010dila, temelje\u010da na trenutnih, kumulativnih ali preteklih podatkih za vse tipe komunikacij. Ta poro\u010dila vam zagotavljajo natan\u010den vpogled v delovanje klicnega centra, kar vam omogo\u010da preprosto prilagajanje trenutnim zahtevam delovanja, \u0161e preden se pojavijo morebitne te\u017eave.<\/p>\r\n<p>Poro\u010dila, temelje\u010da na trenutnih in kumulativnih podatkih<\/p>\r\n<p>Ta poro\u010dila se sproti osve\u017eujejo. Prikazujejo naslednje pomembne podatke: zasedenost agentov, nivo storitev, odstotek neuspe\u0161nosti, povpre\u010dni \u010dasi obdelave za govorne in elektronske komunikacije.<\/p>\r\n<p>Vgrajen modul za analizo klicnega centra s pomo\u010djo trenutnih podatkovnih trendov napoveduje vzorce delovanja in obremenjenosti. Ti podatki so nepogre\u0161ljivi pri razporejanju delovne sile in komunikacij.<\/p>\r\n<p>Dolo\u010dite lahko vizualna in zvo\u010dna opozorila, ki se spro\u017eijo ob prekora\u010ditvi nastavljivih pragov.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Dnevniki delovanja<\/strong><\/p>\r\n<p>Na voljo so vam podrobni dnevniki delovanja, ki jih lahko uporabljate za popolno analizo posameznih komunikacij ali dela posameznega agenta.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Poro\u010dila, temelje\u010da na preteklih podatkih<\/strong><\/p>\r\n<p>Ta poro\u010dila lahko hitro ustvarite s preprosto izbiro \u017eelenih podatkov in dolo\u010ditvijo ustreznih parametrov. Izberete lahko grafi\u010den ali tabelari\u010den na\u010din prikaza. Poro\u010dila lahko prika\u017eete ob nastavljenem \u010dasu ali na zahtevo uporabnika, jih natisnete ali izvozite v razli\u010dne formate, npr. Excel, HTML, PDF ali navadno besedilo.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Za agente<\/strong><\/p>\r\n<p>Delovno namizje agenta zagotavlja orodja in informacije za u\u010dinkovito obdelavo govornih in elektronskih komunikacij. Sestavljajo ga:<\/p>\r\n<ul>\r\n<li>Izvirna orodja za optimizacijo dostopnosti in skupinsko delo<\/li>\r\n<li>Intuitivni poenoteni uporabni\u0161ki vmesnik za obdelavo govornih in elektronskih komunikacij ter povratnih klicev<\/li>\r\n<li>&#8220;Plavajo\u010di&#8221; zaslonski elementi in orodne vrstice<\/li>\r\n<li>Prikaz trenutnih statisti\u010dnih podatkov in osebnih kazalcev u\u010dinkovitosti<\/li>\r\n<li>Grafi\u010dni prikaz \u010dakajo\u010dih klicev ali sporo\u010dil<\/li>\r\n<li>Prikaz trenutne dostopnosti<\/li>\r\n<li>Mo\u017enost minimiziranega prikaza (samo ikona)<\/li>\r\n<\/ul>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\" alignleft size-full wp-image-90\" style=\"float: left; margin: 20px;\" src=\"https:\/\/test.pse.si\/wp-content\/uploads\/2011\/01\/agile_4.jpg\" alt=\"agile_4\" width=\"450\" height=\"121\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Obdelava klicev in zahtev po povratnih klicih<\/strong><\/p>\r\n<p>Na voljo je popoln nadzor telefonskih komunikacij za obdelavo in vzpostavljanje dohodnih klicev ter povratnih klicev, zahtevanih s strani agenta ali preko spleta. V primeru dohodnega klica ali zahteve po povratnem klicu se v ospredje postavi okno z informacijami o stranki. Z uporabo opcijskega vmesnika lahko klicni center pove\u017eete s CRM sistemom.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Orodja za dostopnost<\/strong><\/p>\r\n<p>Z uporabo orodij za dostopnost lahko dodatno izbolj\u0161ate u\u010dinkovitost klicnega centra. Na voljo je prikaz stanja dostopnosti \u00e8lanov skupine in drugih strokovnjakov znotraj podjetja. S preprostim klikom jih lahko vklju\u010dite v re\u0161evanje problema.<\/p>\r\n<p>Podrobne informacije o dostopnosti so prikazane neodvisno od tipa komunikacije, kar vam omogo\u010da, da v re\u0161evanje te\u017eave vedno vklju\u010dite pravo osebo.<\/p>\r\n<p><strong>Obdelava elektronskih sporo\u010dil<\/strong><\/p>\r\n<p>Delovno namizje agenta ponuja vse funkcije, potrebne za u\u010dinkovito obdelavo elektronskih sporo\u010dil. V primeru sprejetega elektronskega sporo\u010dila se v ospredje postavi okno z informacijami o po\u0161iljatelju. Sporo\u010dilo lahko posredujete naprej ali pa se posvetujete s katerim od sodelavcev\/strokovnjakov.<\/p>\r\n<p>S pomo\u010djo orodja za analizo preteklih sporo\u010dil lahko hitro poi\u0161\u010dete iskane informacije in preverite potek komuniciranja s stranko ter po potrebi ustvarite novo sporo\u010dilo.<\/p>\r\n<p><strong>Contact Center Agile<\/strong><\/p>\r\n<p>Lastnosti<\/p>\r\n<ul>\r\n<li>Napredno samodejno usmerjanje klicev (ACD) in zahtev po povratnih klicih<\/li>\r\n<li>Napredno skupinsko usmerjanje elektronskih sporo\u010dil<\/li>\r\n<li>Na voljo so naslednje komponente za usmerjanje klicev in razvr\u0161\u010danje v \u010dakalne vrste:<\/li>\r\n<li>razporejanje glede na trenutni \u010das in dan v tednu<\/li>\r\n<li>odlo\u010danje na podlagi izvora in cilja komunikacije<\/li>\r\n<li>odlo\u010danje glede na kazalce u\u010dinkovitosti<\/li>\r\n<li>odlo\u010danje na podlagi informacij o stranki<\/li>\r\n<li>dodeljevanje prej\u0161njemu agentu<\/li>\r\n<li>Vgrajena baza podatkov<\/li>\r\n<li>Podpora stenskih zaslonov<\/li>\r\n<li>Integracija telefonije in ra\u010dunalni\u0161tva (CSTA)<\/li>\r\n<li>Podpora klasi\u010dne in IP telefonije<\/li>\r\n<\/ul>\r\n<p><strong>Upravljalsko namizje<\/strong><\/p>\r\n<ul>\r\n<li>Administracija uporabnikov, skupin, \u010dakalnih vrst in naprav<\/li>\r\n<li>Na\u010drtovanje poteka delovanja, strategij usmerjanja, obdelave \u010dakalnih vrst in preostalih funkcij klicnega centra<\/li>\r\n<li>Grafi\u010dni nadzor in prikaz trenutnega in preteklega stanja delovanja ter obve\u0161\u010danje o pomembnih dogodkih<\/li>\r\n<li>Pravila za usmerjanje prikaza podatkov o delovanju klicnega centra na stenske zaslone in namizja agentov<\/li>\r\n<li>Usklajeno delovanje s komunikacijskim stre\u017enikom<\/li>\r\n<\/ul>\r\n<p>&nbsp;<strong>Delovno namizje agenta (opcijsko)<\/strong><\/p>\r\n<p>&nbsp;Intuitivni poenoten uporabni\u0161ki vmesnik za obdelavo vseh vrst komunikacij (govorne in elektronske komunikacije, zahteve po povratnih klicih)<\/p>\r\n<ul>\r\n<li>Izvirna orodja za optimizacijo dostopnosti in skupinsko delo<\/li>\r\n<li>Popoln nadzor telefonskega aparata; z dodatnimi funkcijami: hitro izbiranje, telefonski imenik, dnevnik dogodkov<\/li>\r\n<li>Samodejni prikaz informacij o trenutni stranki<\/li>\r\n<li>Kode za dolo\u010danje dostopnosti in tipa dodelave komunikacije<\/li>\r\n<li>Grafi\u010dni prikaz \u010dakajo\u010dih klicev ali sporo\u010dil<\/li>\r\n<li>Prikaza trenutnih statisti\u010dnih podatkov in osebnih kazalcev u\u010dinkovitosti<\/li>\r\n<li>Mo\u017enost minimiziranega prikaza (samo ikona)<\/li>\r\n<li>Prilagodljivi zaslonski elementi in &#8220;plavajo\u010de&#8221; orodne vrstice<\/li>\r\n<li>Oddaljen dostop do namizja agenta<\/li>\r\n<\/ul>\r\n<p>&nbsp;<strong>Klicni upravitelj (opcijsko)<\/strong><\/p>\r\n<ul>\r\n<li>Obdelava klicev \/ osnovni interaktivni govorni odzivnik<\/li>\r\n<li>Govorni izbirnik<\/li>\r\n<li>Sprejem DTMF signalov<\/li>\r\n<li>Dostop do zunanjih virov podatkov<\/li>\r\n<li>Pretvorba \u0161tevilk v govor<\/li>\r\n<li>Podatkovna povezava s preostalimi aplikacijami<\/li>\r\n<li>Napredno obve\u0161\u010danje strank v \u010dakalni vrsti (npr. pri\u010dakovani \u010dakalni \u010das)<\/li>\r\n<li>Popolna integracija v proces usmerjanja klicev<\/li>\r\n<li>Podpora za 4 do 64 povezav s komunikacijskim stre\u017enikom<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4602df91 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4602df91\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d6a4b51\" data-id=\"4d6a4b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70317053 elementor-widget elementor-widget-heading\" data-id=\"70317053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Povezani izdelki<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9b69a7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5c9b69a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253463b elementor-widget elementor-widget-ha-carousel happy-addon ha-carousel\" data-id=\"253463b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;autoplay_speed&quot;:1000,&quot;navigation&quot;:&quot;both&quot;,&quot;animation_speed&quot;:300,&quot;autoplay&quot;:&quot;yes&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;slides_to_show&quot;:4,&quot;slides_to_show_tablet&quot;:3,&quot;slides_to_show_mobile&quot;:2}\" data-widget_type=\"ha-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div data-ha_rcc_uid=\"\" class=\"hajs-slick ha-slick ha-slick--carousel\">\n\n\t\t\t\n\t\t\t\t<div class=\"ha-slick-slide slick-slide\">\n\t\t\t\t\t<a class=\"ha-slick-item\" href=\"\/sl\/telefonski-aparati-atos-unify\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ha-slick-img\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/12\/izdelek-atos-phone.webp\" alt=\"Telefonski aparati\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-slick-content\">\n\t\t\t\t\t\t\t\t<p class=\"ha-slick-title\">Telefonski aparati<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ha-slick-subtitle\">OpenScape<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"ha-slick-slide slick-slide\">\n\t\t\t\t\t<a class=\"ha-slick-item\" href=\"\/sl\/openscape-uc\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ha-slick-img\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/12\/izdelek-atos-uc.webp\" alt=\"Poenotene komunikacije\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-slick-content\">\n\t\t\t\t\t\t\t\t<p class=\"ha-slick-title\">Poenotene komunikacije<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ha-slick-subtitle\">OpenScape UC<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"ha-slick-slide slick-slide\">\n\t\t\t\t\t<a class=\"ha-slick-item\" href=\"\/sl\/openscape-voice\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ha-slick-img\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/12\/izdelek-atos-osv.webp\" alt=\"Telefonska centrala\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-slick-content\">\n\t\t\t\t\t\t\t\t<p class=\"ha-slick-title\">Telefonska centrala<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ha-slick-subtitle\">OpenScape Voice<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"ha-slick-slide slick-slide\">\n\t\t\t\t\t<a class=\"ha-slick-item\" href=\"\/sl\/openscape-business\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ha-slick-img\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/12\/izdelek-atos-osb.webp\" alt=\"Telefonska centrala\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-slick-content\">\n\t\t\t\t\t\t\t\t<p class=\"ha-slick-title\">Telefonska centrala<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ha-slick-subtitle\">OpenScape Business<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"ha-slick-slide slick-slide\">\n\t\t\t\t\t<a class=\"ha-slick-item\" href=\"\/sl\/openscape-4000\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ha-slick-img\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/12\/izdelek-atos-os4k.webp\" alt=\"Telefonska centrala\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-slick-content\">\n\t\t\t\t\t\t\t\t<p class=\"ha-slick-title\">Telefonska centrala<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ha-slick-subtitle\">OpenScape 4000<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"ha-slick-slide slick-slide\">\n\t\t\t\t\t<a class=\"ha-slick-item\" href=\"\/sl\/brezzicna-komunikacija\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ha-slick-img\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/12\/izdelek-atos-cordless.webp\" alt=\"Brez\u017ei\u010dna komunikacija\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-slick-content\">\n\t\t\t\t\t\t\t\t<p class=\"ha-slick-title\">Brez\u017ei\u010dna komunikacija<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ha-slick-subtitle\">OpenScape Cordless<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"ha-slick-slide slick-slide\">\n\t\t\t\t\t<a class=\"ha-slick-item\" href=\"\/sl\/atos-unify-oscar\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ha-slick-img\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/12\/izdelek-atos-oscar.webp\" alt=\"Alarmni stre\u017enik\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-slick-content\">\n\t\t\t\t\t\t\t\t<p class=\"ha-slick-title\">Alarmni stre\u017enik<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ha-slick-subtitle\">OScAR<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t<button type=\"button\" class=\"slick-prev\"><i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i><\/button>\n\t\t\n\t\t\t\t\t<button type=\"button\" class=\"slick-next\"><i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i><\/button>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Izbolj\u0161ajte odzivnost agentov in zadovoljstvo strank z uporabo izvirnih orodij za optimizacijo dostopnosti in skupinsko delo Cenovno ugodna re\u0161itev za [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":78,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","_lmt_disableupdate":"","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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