{"id":9496,"date":"2026-10-27T10:28:36","date_gmt":"2026-10-27T10:28:36","guid":{"rendered":"https:\/\/www.pse.si\/sl\/?page_id=9496"},"modified":"2026-10-27T12:39:03","modified_gmt":"2026-10-27T12:39:03","slug":"teletrack","status":"publish","type":"page","link":"https:\/\/www.pse.si\/sl\/teletrack\/","title":{"rendered":"TeleTrack"},"content":{"rendered":"\t\t
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TELETRACK<\/span>Bele\u017eenje in analitika klicev za va\u0161o telefonsko centralo<\/h1>\n

TeleTrack bele\u017ei klice iz telefonskih central na osnovi Asteriska (Grandstream UCM, FreePBX \u2026) ter OpenScape Business in OpenScape 4000 in jih prika\u017ee v pregledni nadzorni plo\u0161\u010di \u2013 sproti in v zgodovini.<\/p>\n

\n Kontaktirajte nas <\/span><\/a>\n \n <\/div>\n
\n <\/span>Lokalna namestitev<\/span>\n <\/span>Brez nove strojne opreme<\/span>\n <\/span>Podpora v sloven\u0161\u010dini<\/span>\n <\/div>\n <\/div>\n\n
\n
\n
Klici v \u017eivo (primer)<\/small><\/b><\/span> V \u017dIVO<\/span><\/div>\n
\n
<\/strong>Trenutno<\/span><\/div>\n
<\/strong>Danes<\/span><\/div>\n
<\/strong>Odgovorjenih<\/span><\/div>\n <\/div>\n
R<\/span>
Recepcija<\/div>
Int. 201<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>0:38<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
P<\/span>
Prodaja<\/div>
Int. 108<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>1:35<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
P<\/span>
Podpora<\/div>
Int. 110<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>0:52<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
S<\/span>
Sprejem gostov<\/div>
Int. 202<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>0:24<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
S<\/span>
Skladi\u0161\u010de<\/div>
Int. 204<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>\u2014<\/span>Zgre\u0161en<\/span><\/span><\/span><\/div>
R<\/span>
Ra\u010dunovodstvo<\/div>
Int. 115<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>1:11<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
P<\/span>
Prodaja<\/div>
Int. 108<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>2:08<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
P<\/span>
Podpora<\/div>
Int. 110<\/div><\/div>0:00<\/span>Zvoni<\/span><\/span>0:44<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
R<\/span>
Recepcija<\/div>
Int. 201<\/div><\/div>0:38<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
P<\/span>
Prodaja<\/div>
Int. 108<\/div><\/div>1:35<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
P<\/span>
Podpora<\/div>
Int. 110<\/div><\/div>0:52<\/span>Odgovorjen<\/span><\/span><\/span><\/div>
S<\/span>
Sprejem gostov<\/div>
Int. 202<\/div><\/div>0:24<\/span>Odgovorjen<\/span><\/span><\/span><\/div><\/div><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/span>\n<\/section>\n\n\n
\n
\n
\n
Asterisk<\/strong>AMI: Grandstream UCM, Asterisk, FreePBX, PBXact, VitalPBX, Issabel, Elastix, Xorcom in Yeastar S<\/span><\/div>\n
OpenScape<\/strong>CSTA: OpenScape Business in OpenScape 4000<\/span><\/div>\n
SLO \/ ENG<\/strong>Vmesnik, dokumentacija in podpora v sloven\u0161\u010dini in angle\u0161\u010dini<\/span><\/div>\n
Lokalno<\/strong>Podatki ostanejo v bazi PostgreSQL na va\u0161em stre\u017eniku, ne v oblaku<\/span><\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n \/\/ ZAKAJ TELETRACK \/\/<\/span>\n

Pregled nad telefonskimi klici<\/h2>\n
<\/div>\n

Za hotele, bolni\u0161nice, klicne centre in pisarne, ki \u017eelijo vedeti, kaj se dogaja na njihovih telefonskih linijah.<\/p>\n <\/div>\n

\n
\n
<\/span><\/div>\n

Podatki sproti<\/h3>

Klici se prika\u017eejo, ko se zgodijo \u2013 brez \u010dakanja na poro\u010dila.<\/p>\n <\/div>\n

\n
<\/span><\/div>\n

Obstoje\u010da oprema<\/h3>

Pove\u017ee se z obstoje\u010do centralo prek vmesnika AMI ali CSTA. Nove strojne opreme ne potrebujete.<\/p>\n <\/div>\n

\n
<\/span><\/div>\n

Pregledno<\/h3>

Zgodovina, statistika in poro\u010dila v enem preprostem vmesniku.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n \/\/ FUNKCIONALNOSTI \/\/<\/span>\n

Funkcije<\/h2>\n
<\/div>\n \n <\/div>\n
\n
<\/span><\/div>

Sledenje klicem v \u017eivo<\/h3>

Vsak dohodni, odhodni in interni klic \u2013 z zgodovino in podatki o vsakem klicu.<\/p><\/div>\n

<\/span><\/div>

Analitika<\/h3>

\u0160tevilo klicev, prometne konice in odzivnost ekipe v preglednih grafih.<\/p><\/div>\n

<\/span><\/div>

Sledenje IVR menijem<\/h3>

Katero mo\u017enost so klicatelji izbrali, kje so odlo\u017eili in koliko \u010dasa so \u010dakali.<\/p><\/div>\n

<\/span><\/div>

Ve\u010d organizacij<\/h3>

Ena platforma, ve\u010d organizacij \u2013 vsaka s svojimi vlogami in pravicami dostopa.<\/p><\/div>\n

<\/span><\/div>

Pravice in GDPR<\/h3>

Pravice uporabnikov, dnevniki dostopa in brisanje zapisov.<\/p><\/div>\n

<\/span><\/div>

Imena namesto \u0161tevilk<\/h3>

Interne \u0161tevilke pove\u017eete z zaposlenimi in takoj veste, kdo je klical koga.<\/p><\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n \/\/ KAKO DELUJE \/\/<\/span>\n

Namestitev v treh korakih<\/h2>\n
<\/div>\n \n <\/div>\n
\n <\/span>\n <\/div>\n
\n
1<\/b>

Pove\u017eite centralo<\/h3>

Izberete tip centrale in vnesete podatke za povezavo (AMI ali CSTA). Zbiralnik se pove\u017ee prek TCP.<\/p><\/div>\n

2<\/b>

Zajem klicev<\/h3>

Zbiralnik sproti bere dogodke iz centrale, jih zdru\u017ei po klicih in shrani v bazo.<\/p><\/div>\n

3<\/b>

Pregled<\/h3>

Zgodovina, statistika in poro\u010dila so na voljo v vmesniku.<\/p><\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n \/\/ V PRAKSI \/\/<\/span>\n

Primer nadzorne plo\u0161\u010de<\/h2>\n
<\/div>\n

Primer prikaza s ponazoritvenimi podatki.<\/p>\n <\/div>\n

\n
\n

Klici ta teden<\/h4>\u0160tevilo klicev po dnevih<\/small>\n
\n
186<\/span><\/i>Pon<\/em><\/div>\n
252<\/span><\/i>Tor<\/em><\/div>\n
213<\/span><\/i>Sre<\/em><\/div>\n
279<\/span><\/i>\u010cet<\/em><\/div>\n
198<\/span><\/i>Pet<\/em><\/div>\n
54<\/span><\/i>Sob<\/em><\/div>\n
27<\/span><\/i>Ned<\/em><\/div>\n <\/div>
1.209<\/strong>klicev ta teden<\/span><\/div>
97<\/strong>zgre\u0161enih<\/span><\/div>
2:14<\/strong>povp. trajanje<\/span><\/div>
10\u201311 h<\/strong>prometna konica<\/span><\/div><\/div>\n <\/div>\n
\n
\n

Dele\u017e odgovorjenih klicev<\/h4>Zadnjih 7 dni<\/small>\n
\n <\/span>\n
92<\/span>%<\/strong>1.112 od 1.209 klicev<\/small><\/div>\n <\/div>\n <\/div>\n
\n

IVR izbire<\/h4>Kaj so izbrali klicatelji<\/small>\n
\n

1 \u2013 Prodaja<\/span>46 %<\/b><\/p><\/u><\/div>\n

2 \u2013 Podpora<\/span>34 %<\/b><\/p><\/u><\/div>\n

3 \u2013 Ra\u010dunovodstvo<\/span>12 %<\/b><\/p><\/u><\/div>\n

Odlo\u017eili v meniju<\/span>8 %<\/b><\/p><\/u><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n \/\/ PANOGE \/\/<\/span>\n

Primeri uporabe<\/h2>\n
<\/div>\n \n <\/div>\n
\n
\n <\/span>\n

Hoteli<\/h3>

Pregled klicev iz sob in na recepciji ter analitika IVR menija.<\/p>\n Hotelirstvo \u2192<\/a>\n <\/div>\n

\n <\/span>\n

Bolni\u0161nice<\/h3>

Bele\u017eenje klicev med oddelki in dostop glede na vlogo uporabnika.<\/p>\n <\/div>\n

\n <\/span>\n

Klicni centri<\/h3>

Trajanje klicev, \u010dakalni \u010dasi in IVR analitika po agentih.<\/p>\n <\/div>\n

\n <\/span>\n

Pisarne<\/h3>

Pregled nad komunikacijo ekipe in zgre\u0161enimi klici.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n\n

\n
\n
\n \/\/ ZDRU\u017dLJIVOST \/\/<\/span>\n

Deluje z opremo, ki jo \u017ee imate<\/h2>\n
<\/div>\n

Asterisk (AMI) ter OpenScape Business in OpenScape 4000 (CSTA).<\/p>\n <\/div>\n

\n
<\/i>Grandstream UCM<\/span><\/i>Asterisk<\/span><\/i>FreePBX<\/span><\/i>PBXact<\/span><\/i>VitalPBX<\/span><\/i>Issabel<\/span><\/i>Elastix<\/span><\/i>Xorcom<\/span><\/i>Yeastar S<\/span><\/i>OpenScape Business<\/span><\/i>OpenScape 4000<\/span><\/i>Grandstream UCM<\/span><\/i>Asterisk<\/span><\/i>FreePBX<\/span><\/i>PBXact<\/span><\/i>VitalPBX<\/span><\/i>Issabel<\/span><\/i>Elastix<\/span><\/i>Xorcom<\/span><\/i>Yeastar S<\/span><\/i>OpenScape Business<\/span><\/i>OpenScape 4000<\/span><\/div>\n <\/div>\n
\n \n
<\/span><\/div>\n

Grandstream UCM<\/h3>

Grandstream UCM in druge centrale na osnovi Asteriska (AMI).<\/p><\/div>\n <\/a>\n \n

<\/span><\/div>\n

OpenScape Business in 4000<\/h3>

Povezava z OpenScape Business in OpenScape 4000 prek vmesnika CSTA.<\/p><\/div>\n <\/a>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n \/\/ VPRA\u0160ANJA \/\/<\/span>\n

Pogosta vpra\u0161anja<\/h2>\n
<\/div>\n \n <\/div>\n
\n
Katere telefonske centrale podpira TeleTrack?<\/span><\/i><\/summary>
TeleTrack podpira dve dru\u017eini central:
Asterisk (AMI):<\/b> Grandstream UCM, Asterisk, FreePBX, PBXact, VitalPBX, Issabel, Elastix, Xorcom in Yeastar S.
OpenScape (CSTA):<\/b> OpenScape Business in OpenScape 4000.
Za druge modele nas vpra\u0161ajte.<\/div><\/details>\n
Koliko \u010dasa traja namestitev?<\/span><\/i><\/summary>
Zbiralnik se namesti kot storitev Windows. Ko vnesete podatke AMI, se bele\u017eenje klicev za\u010dne.<\/div><\/details>\n
V katerih jezikih je na voljo?<\/span><\/i><\/summary>
Vmesnik, dokumentacija in podpora so na voljo v sloven\u0161\u010dini in angle\u0161\u010dini.<\/div><\/details>\n
Kje so shranjeni moji podatki?<\/span><\/i><\/summary>
Lokalno, v podatkovni bazi PostgreSQL na va\u0161em stre\u017eniku.<\/div><\/details>\n
Kaj pa GDPR?<\/span><\/i><\/summary>
TeleTrack ima vgrajene dnevnike dostopa in brisanje zapisov, kar olaj\u0161a skladnost z GDPR.<\/div><\/details>\n
Ali lahko prilagodim pravice uporabnikov?<\/span><\/i><\/summary>
Da. Dolo\u010dite lahko, kdo vidi katere klice, statistiko in nastavitve.<\/div><\/details>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n \n
\n \/\/ STOPITE V STIK \/\/<\/span>\n

Vas zanima TeleTrack?<\/h2>\n
<\/div>\n

Pi\u0161ite nam in z veseljem odgovorimo na va\u0161a vpra\u0161anja.<\/p>\n

\n Kontaktirajte nas <\/span><\/a>\n \n <\/div>\n <\/div>\n<\/section>\n\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

TELETRACKBele\u017eenje in analitika klicev za va\u0161o telefonsko centralo TeleTrack bele\u017ei klice iz telefonskih central na osnovi Asteriska (Grandstream UCM, FreePBX […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","_lmt_disableupdate":"no","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9496","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTeleTrack - 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