{"id":1230,"date":"2021-11-03T09:44:10","date_gmt":"2021-11-03T09:44:10","guid":{"rendered":"https:\/\/test.pse.si\/sl\/popoln-vodic-po-hotelski-telefoniji\/"},"modified":"2022-07-18T11:30:15","modified_gmt":"2022-07-18T11:30:15","slug":"popoln-vodic-po-hotelski-telefoniji","status":"publish","type":"post","link":"https:\/\/www.pse.si\/sl\/popoln-vodic-po-hotelski-telefoniji\/","title":{"rendered":"Popoln vodi\u010d po hotelski telefoniji"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1230\" class=\"elementor elementor-1230\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-300a92d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"300a92d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4010c77\" data-id=\"4010c77\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19ca8bd elementor-widget elementor-widget-text-editor\" data-id=\"19ca8bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u010ceprav va\u0161i gostje ne vedo kaj je to telefonska centrala in kak\u0161no opremo uporabljate v va\u0161em hotelu, imajo ob vsakem obisku hotela koristi od te opreme. Sobni telefonski aparat lahko uporabijo za klic na recepcijo, naro\u010dilo sobne stre\u017ebe ali za bujenje.<\/p><p>Danes vse manj gostov uporablja sobni telefon za klicanje v javno omre\u017eje, vseeno pa je telefon \u0161e vedno nepogre\u0161ljiv za zagotavljanje pozitivne izku\u0161nje bivanja v va\u0161em hotelu. Hotelska telefonska centrala je glavni element, ki va\u0161im gostom omogo\u010da preprosto komunikacijo znotraj hotela in naro\u010danje dodatnih storitev. Storitve vklju\u010dujejo \u017ee omenjeno sobno postre\u017ebo, bujenje gostov ter zelo pomembno funkcionalnost klica v sili (ki jo marsikje zahteva tudi zakonodaja).<\/p><p>Ob upo\u0161tevanju velike fluktuacije kadra in drugih kadrovskih izzivih so hoteli primorani, da izvajajo vse storitve z vedno manj zaposlenimi. Telefonska centrala lahko tukaj zagotovi funkcije kot so interaktivni glasovni odzivnik (IVR), avtomatski posredovalec, \u010dakalne vrste ali funkcionalnost klicnega centra in tako vsaj delno razbremeni va\u0161e sodelavce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b68136 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b68136\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d84b7e\" data-id=\"1d84b7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6c98ed elementor-widget elementor-widget-image\" data-id=\"b6c98ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"856\" height=\"1024\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/sobni-telefon-856x1024.jpg\" class=\"attachment-large size-large wp-image-3081\" alt=\"\" srcset=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/sobni-telefon-856x1024.jpg 856w, https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/sobni-telefon-251x300.jpg 251w, https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/sobni-telefon-768x919.jpg 768w, https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/sobni-telefon.jpg 1048w\" sizes=\"auto, (max-width: 856px) 100vw, 856px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a5927b\" data-id=\"9a5927b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c601c8f elementor-widget elementor-widget-text-editor\" data-id=\"c601c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Kak\u0161ne telefonske aparate izbrati?<\/h3><p>Ve\u010d o izbiri ustreznih telefonskih aparatov za poslovni del lahko preberete tukaj.<\/p><p>Posebej previdni pa morate biti pri izbiri telefonskih aparatov za sobe. Sobni telefonski aparati morajo izpolnjevati nekaj osnovnih zahtev:<\/p><ul><li>Velik napisni listek z osnovnimi informacijami za klicanje<\/li><li>Hitre tipke za neposreden dostop do najpomembnej\u0161ih storitev<\/li><li>Signalna lu\u010dka za obve\u0161\u010danje o novih sporo\u010dilih<\/li><li>Telefon mora biti na\u010drtovan za preprosto vzdr\u017eevanje (tudi za \u010di\u0161\u010denje in dezinfekcijo)<\/li><li>Skladnost z GDPR zahtevami (avtomati\u010dno brisanje \u0161tevilke za ponovitev klica, brez seznama klicev ali z avtomati\u010dnim brisanjem seznama<\/li><\/ul><p>In ne pozabite, da va\u0161i gostje cenijo preprosto tehnologijo. Tudi v primerih, ko je va\u0161 hotel opremljen z drugimi najsodobnej\u0161imi komunikacijskimi kanali, kot so aplikacije na pametnih telefonih ali sobnih televizorjih, je navaden klasi\u010den sobni telefon \u0161e vedno najpogosteje uporabljena naprava za komunikacijo znotraj hotela. V ve\u010dini primerov bo ta telefon glavni prodajni kanal za dodatne storitve, kar dokazujejo merljivi podatki iz mnogih hotelov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23d9956 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23d9956\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87e4f52\" data-id=\"87e4f52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc7b247 elementor-widget elementor-widget-text-editor\" data-id=\"bc7b247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Kako zni\u017eati stro\u0161ke hotelske telefonije in povezanih tehnologij?<\/h3><p>Stro\u0161ek dela je vedno eden izmed najpomembnej\u0161ih pri hotelskem poslovanju. Eden izmed klju\u010dnih momentov (kot je to opisano v \u010dlanku objavljenem na <a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4103958.html\">Hospitality.net<\/a>) je zunanje izvajanje nekaterih storitev. Ve\u010d o tem lahko preberete tudi na na\u0161em blogu.<\/p><p>Pomemben element je tudi izbira operaterja, kar lahko bistveno vpliva na va\u0161e operativne stro\u0161ke. Tukaj ne pozabite, da v hotelu potrebujete tudi zanesljivo Internetno povezavo in zadosten nabor televizijskih programov. To podro\u010dje boste najla\u017eje obvladovali, \u010de izberete enega operaterja za vse storitve.<\/p><h3>IP ali hibridna tehnologija?<\/h3><p>Danes pri ve\u010dini novogradenj lahko predpostavimo, da popolnoma integrirana IP infrastruktura mo\u010dno zmanj\u0161uje komunikacijske stro\u0161ke, se la\u017eje integrira z va\u0161im obstoje\u010dim PMS sistemom in zagotavlja mo\u017enost bolj\u0161e mobilnosti osebja.<\/p><p><strong>Kaj pa v primeru, da obnavljate obstoje\u010di hotel?<\/strong><\/p><p>Takrat je uporaba hibridne tehnologije pogosto bolj smotrna izbira. Hibridna tehnologija vam lahko zagotovi ve\u010dino prednosti popolne IP tehnologije in vam isto\u010dasno prihrani stro\u0161ke pri nadgradnji obstoje\u010de pasivne infrastrukture (tukaj boste lahko uporabili obstoje\u010do pari\u010dno kabla\u017eo za priklop telefonov).<\/p><h3>Integracija s hotelskim informacijskim sistemom (PMS)<\/h3><p>Izbrana centrala mora obvezno zagotavljati vmesnike za povezavo s PMS sistemom. Prepri\u010dajte se, da centrala podpira vmesnike za povezavo z glavnimi PMS sistemi, vklju\u010dno z Oracle Opera, Protel, OnQ, ROS, Hotelinco, Fidelity, Laserline, \u010de na\u0161tejemo le nekatere. \u010ce v prihodnosti spremenite svoj PMS sistem, boste zagotovo \u017eeleli obdr\u017eati vsaj centralo.<\/p><p>Integracija med centralo in PMS sistemom mora vklju\u010devati naslednje funkcije:<\/p><ul><li>Prijava in odjava gosta (sprememba imena in jezika priklju\u010dka, sprememba upravi\u010denosti sobnega aparata)<\/li><li>Poro\u010danje porabe minibara (za hotelsko osebje)<br \/>Poro\u010danje statusa sobe (za hotelsko osebje)<\/li><li>Bujenje (ki si ga gost nastavi sam ali ga nastavi osebje hotela na recepciji)<\/li><li>Nadzor nad stanjem telefona (Vklop preusmeritve, aktivacija funkcije ne moti)<\/li><li>Nadzor in obra\u010dun telefonskih stro\u0161kov<\/li><li>Informacije o novih sporo\u010dilih<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-755bc83e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"755bc83e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9847830\" data-id=\"9847830\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-271008a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"271008a4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5533432f\" data-id=\"5533432f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42f6a0be elementor-widget elementor-widget-heading\" data-id=\"42f6a0be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Potrebujete pomo\u010d?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5e48a390\" data-id=\"5e48a390\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cc5f883 elementor-widget elementor-widget-text-editor\" data-id=\"6cc5f883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">Za ve\u010d informacij o hotelski telefoniji in povezanih re\u0161itvah se obrnite na nas. V procesu izbora opreme in integracije v va\u0161e poslovanje vam nudimo kompletno podporo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2a34306c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a34306c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7830efb5\" data-id=\"7830efb5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f9deca1 elementor-widget elementor-widget-image\" data-id=\"5f9deca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"139\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/07\/bg-pattern6.png\" class=\"attachment-full size-full wp-image-2966\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7f9b365f\" data-id=\"7f9b365f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-222d8db1 elementor-widget elementor-widget-button\" data-id=\"222d8db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pogovorimo se<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u010ceprav va\u0161i gostje ne vedo kaj je to telefonska centrala in kak\u0161no opremo uporabljate v va\u0161em hotelu, imajo ob vsakem [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3089,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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