{"id":1231,"date":"2021-11-12T09:44:10","date_gmt":"2021-11-12T09:44:10","guid":{"rendered":"https:\/\/test.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/"},"modified":"2022-07-18T11:30:15","modified_gmt":"2022-07-18T11:30:15","slug":"telefonska-komunikacija-v-zdravstvenih-ustanovah","status":"publish","type":"post","link":"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/","title":{"rendered":"Telefonska komunikacija v zdravstvenih ustanovah"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1231\" class=\"elementor elementor-1231\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b146125 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b146125\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f92f3ca\" data-id=\"f92f3ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85bdfed elementor-widget elementor-widget-text-editor\" data-id=\"85bdfed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>V tem blogu se bomo dotaknili treh pere\u010dih tem, ki se pojavljajo v skoraj vseh zdravstvenih ustanovah. Te teme so: naro\u010danje pacientov, zdravljenje po telefonu in komunikacija zdravnik-sestra.o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-874d67b elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"874d67b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-de16977\" data-id=\"de16977\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5ec1b9 elementor-widget elementor-widget-image\" data-id=\"d5ec1b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"910\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/zdravnik-telefon-3.jpg\" class=\"attachment-large size-large wp-image-3069\" alt=\"\" srcset=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/zdravnik-telefon-3.jpg 600w, https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/zdravnik-telefon-3-198x300.jpg 198w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf9cccd\" data-id=\"cf9cccd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa7cafa elementor-widget elementor-widget-text-editor\" data-id=\"fa7cafa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Naro\u010danje pacientov<\/h3><p>U\u010dinkovito razporejanje pacientov je eden najpomembnej\u0161ih elementov vodenja ordinacije, kar ima za posledico zadovoljne paciente in poenostavljen urnik zdravni\u0161ke ordinacije. Popoln razpored pacientov je eden klju\u010dnih vidikov zdravstvene panoge. Sposobnost u\u010dinkovitega in pravo\u010dasnega obravnavanja bolnikov je klju\u010dnega pomena za dobro po\u010dutje bolnikov in ugled sester, zdravnikov in zdravstvenih ustanov. Pravo\u010dasna dostopnost zdravnikov je klju\u010dnega pomena za u\u010dinkoviti zdravljenje<\/p><p>Na\u010drtovanje urnika je zapleten, a pomemben postopek. S pandemijo, ki je pripeljala drasti\u010dne in trajne spremembe na podro\u010dju zdravstvenega varstva, so tudi pacienti spremenili svoja pri\u010dakovanja, pri \u010demer jih vedno ve\u010d za komunikacijo z zdravnikom uporablja telefon ali druge elektronske komunikacijske kanale.<\/p><p>Kljub pove\u010danju uporabe drugih komunikacijskih kanalov ostajajo bolniki, ki raje uporabljajo telefon v ve\u010dini.<\/p><p>Tehnolo\u0161ke re\u0161itve, ki vam lahko pomagajo pri u\u010dinkovitem telefonskem naro\u010danju vklju\u010dujejo:<\/p><ul><li>klicni center<\/li><li>\u010dakalne vrste<\/li><li>interaktivne govorne odzivnike<\/li><li>aplikacija za nadzor neodgovorjenih klicev, poro\u010danje in nadzor skladnosti<\/li><\/ul><p><strong>Integracija z zalednimi sistemi<\/strong><\/p><p>Da bi kar najbolje izkoristili \u010das na telefonu, ki je namenjen naro\u010danju, je potrebno zagotoviti vmesnike za povezavo z zalednimi sistemi. Z uporabo API-jev ali dvosmerne povezljivosti lahko naro\u010danje poteka trenutno. To prepre\u010duje kakr\u0161ne koli dvojne termine in tudi zmanj\u0161uje potrebo po preverjanju koledarja s strani osebja.<\/p><p><br \/>Ve\u010d informacij o na\u0161i aplikaciji UCSL, ki re\u0161uje tehnolo\u0161ke izzive pri naro\u010danju pacientov si lahko preberete na na\u0161i spletni strani.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4526693 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4526693\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-081565e\" data-id=\"081565e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d15b357 elementor-widget elementor-widget-text-editor\" data-id=\"d15b357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Zdravljenje po telefonu<\/h3><p>Veliko primerov se je med pandemijo COVID-19 premaknilo iz ordinacije v telefonska sre\u010danja. Pri tak\u0161nem na\u010dinu oskrbe pacientov se pojavlja ve\u010d komunikacijskih izzivov.<\/p><p>Prva te\u017eava je ocenjevanje odzivov bolnikov na to, kar govori zdravnik. Ali sprejemajo analizo situacije? Ali obstaja kak\u0161no obotavljanja glede na\u010dina zdravljenja? Ali razumejo, kaj zdravnik razlaga? V\u010dasih je telefonske klice tudi te\u017eko zaklju\u010diti. Brez neverbalnih namigov ritem pogovora zamuja in se te\u017eko premika proti re\u0161itvi. Ali ste si predstavljali, da ste med obiski pacientov tako odvisen od neverbalne komunikacije? Izkazovanje empatije, ki je ve\u010dini ljudi naravno med osebnimi stiki, v tej novi realnosti zahteva dodatno posebno pozornost.<\/p><p><b>Nekaj ukrepov, ki vam lahko pomagajo pri u\u010dinkoviti telefonski komunikaciji:<\/b><\/p><p>Govorite po\u010dasi in jasno in ne uporabljajte medicinskega \u017eargona.Pri osebnem stiku obi\u010dajno lahko ugotovite, ali vas bolniki razumejo, po telefonu pa to ni tako o\u010ditno. Da bi izbolj\u0161ali razumevanje med telefonskimi pogovori, bodite \u0161e posebej premi\u0161ljeni glede tega, kako govorite.<\/p><p>Aktivno poslu\u0161ajte, med telefonskimi sre\u010danji je \u0161e posebej pomembno razjasniti, kaj pravijo pacienti. Morda jih boste morali prositi, naj ponovijo. Zastavite nekaj pojasnjevalnih vpra\u0161anj, za\u010den\u0161i z: \u00bb\u017delim se prepri\u010dati, da razumem, kaj govorite. Mislim, da ste rekli, da \u2026\u00ab<\/p><p>Razvijte odnos. Pomembno je, da si na za\u010detku pogovora namenimo nekaj minut in vzpostavimo odnos, tako kot ob vstopu v ordinacijo. Ne pozabite pojasniti, zakaj mora biti osebni obisk (na katerega nekateri pacienti \u010dakajo mesece) zdaj telefonski obisk.<\/p><p>Vsakemu klicu posvetite vso pozornost, da bo pacient vedel, da ga poslu\u0161ate. Med pogovorom po telefonu se uprite temu, da bi po\u010deli karkoli drugega. Poskusite ne preverjati svoje e-po\u0161te ali prebrati sporo\u010dil, ki so pravkar pri\u0161la. Va\u0161a razdeljena pozornost je pacientu bolj o\u010ditna, kot si mislite in lahko pripelje do resnih napak (npr. napa\u010dno ocenite resnost bolezni, presli\u0161ite klju\u010den podatek v anamnezi, zaradi katerega spregledate resno stanje, itd.).<\/p><p>Bodite jasni glede ukrepov. Ponovite, o \u010demer ste se pogovarjali med klicem, in razlo\u017eite kaj se bo zgodilo, ko odlo\u017eite slu\u0161alko. \u010ce imate mo\u017enost, po\u0161ljite povzetek po obisku preko e-Zdravja, tako da bo imel pacient pisni povzetek telefonskega sre\u010danja.<\/p><p>\u010ce pozorno poslu\u0161ate in jasno komunicirate, lahko optimizirate u\u010dinkovitost telefonskih obiskov za vas in za va\u0161e paciente.<\/p><p>Tehnolo\u0161ke re\u0161itve, ki vam lahko pomagajo pri u\u010dinkovitih telefonskih pogovorih s pacienti vklju\u010dujejo:<\/p><ul><li>snemalna naprava ali diktafon<\/li><li>naglavne slu\u0161alke<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d0a9d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d0a9d7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ad2627\" data-id=\"2ad2627\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebbfb30 elementor-widget elementor-widget-text-editor\" data-id=\"ebbfb30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Komunikacija zdravnik &#8211; sestra<\/h3><p>Telefonska komunikacija zdravnik-sestra (in drugi sodelavci) igra pomembno vlogo pri usklajevanju oskrbe, kar zahteva pogosto komunikacijo z razli\u010dnimi sodelavci. Zdravstveni delavci se najraje zana\u0161ajo na sinhrone komunikacijske oblike, predvsem na osebno komunikacijo in na telefonsko komunikacijo. Profesionalna uporaba telefona v bolni\u0161nicah po vsem svetu postaja vse pomembnej\u0161a, saj se stalno pove\u010duje \u0161tevilo, prostorska razpr\u0161enost in soodvisnost izvajalcev oskrbe. Hkrati se pove\u010duje delovni tempo v uporabi pa je \u010dedalje ve\u010d naprav za izbolj\u0161ano verbalno komunikacijo.<\/p><p>Za interno komunikacijo je pomembno, da ustanove uveljavijo usklajene komunikacijske postopke za tak\u0161no sodelovanje.<\/p><p>Najve\u010dji poudarek pri komunikaciji zdravnik\/sestra je pri navodilih za odmerjanje zdravil in drugih postopkih zdravljenja. Pri tem moramo biti \u0161e posebej pazljivi, da bi se izognili komunikacijskim napakam.<\/p><p>Tehnolo\u0161ke re\u0161itve, ki vam lahko pomagajo pri u\u010dinkoviti interni komunikaciji vklju\u010dujejo:<\/p><ul><li>DECT telefonija<\/li><li>snemalna naprava<\/li><li>naglavne slu\u0161alke<\/li><li>funkcionalnost interkoma (za specialisti\u010dne ambulante in osebne zdravnike)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42dca037 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42dca037\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76174782\" data-id=\"76174782\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2782d50a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2782d50a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-111c33da\" data-id=\"111c33da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15edd9c1 elementor-widget elementor-widget-heading\" data-id=\"15edd9c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Potrebujete pomo\u010d?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2beb6175\" data-id=\"2beb6175\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7defbe29 elementor-widget elementor-widget-text-editor\" data-id=\"7defbe29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">Za ve\u010d informacij o telefoniji v zdravstvenih ustanovah in povezanih re\u0161itvah se obrnite na nas. V procesu izbora opreme in integracije v poslovanje va\u0161e ustanove vam nudimo kompletno podporo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-54d03981 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54d03981\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1da7b5a9\" data-id=\"1da7b5a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56dd0eb elementor-widget elementor-widget-image\" data-id=\"56dd0eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"139\" src=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2022\/07\/bg-pattern6.png\" class=\"attachment-full size-full wp-image-2966\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-14038f34\" data-id=\"14038f34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17904227 elementor-widget elementor-widget-button\" data-id=\"17904227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pogovorimo se<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>V tem blogu se bomo dotaknili treh pere\u010dih tem, ki se pojavljajo v skoraj vseh zdravstvenih ustanovah. Te teme so: [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3067,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-poslovne-telekomunikacije"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v26.1.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telefonska komunikacija v zdravstvenih ustanovah - PSE spletna stran<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/\" \/>\n<meta property=\"og:locale\" content=\"sl_SI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telefonska komunikacija v zdravstvenih ustanovah\" \/>\n<meta property=\"og:description\" content=\"V tem blogu se bomo dotaknili treh pere\u010dih tem, ki se pojavljajo v skoraj vseh zdravstvenih ustanovah. Te teme so: [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/\" \/>\n<meta property=\"og:site_name\" content=\"PSE spletna stran\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.linkedin.com\/company\/pse-poslovne-komunikacije-d-o-o-\/?viewAsMember=true\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-12T09:44:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-18T11:30:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/zdravnik-telefon.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\u017deljko Palfy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u017deljko Palfy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/\"},\"author\":{\"name\":\"\u017deljko Palfy\",\"@id\":\"https:\/\/www.pse.si\/sl\/#\/schema\/person\/3529f20d26a54d50f78c3b1941f70445\"},\"headline\":\"Telefonska komunikacija v zdravstvenih ustanovah\",\"datePublished\":\"2021-11-12T09:44:10+00:00\",\"dateModified\":\"2022-07-18T11:30:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/\"},\"wordCount\":904,\"publisher\":{\"@id\":\"https:\/\/www.pse.si\/sl\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.pse.si\/sl\/wp-content\/uploads\/sites\/2\/2021\/11\/zdravnik-telefon.jpg\",\"articleSection\":[\"Poslovne telekomunikacije\"],\"inLanguage\":\"sl-SI\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/\",\"url\":\"https:\/\/www.pse.si\/sl\/telefonska-komunikacija-v-zdravstvenih-ustanovah\/\",\"name\":\"Telefonska komunikacija v zdravstvenih ustanovah - 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