UCSL
All-in-one UC solution for small and medium-sized businesses
CTI and call accounting in one application
UCSL is a CTI and accounting application that processes and analyses the call data of:
- internal connections in stand-alone systems and networks
- outgoing and incoming voice and VoIP connections over different network operators and carriers
It can be used with supported stand-alone systems and in voice networks.
UCSL maps the organisational structure of your company with all its cost centres, persons and PIN codes. Detailed authorisations for reports and hierarchy levels let you decide precisely who can view and change which data.
Features
Call accounting
Call data processing and analysis with powerful reporting.
CTI
Computer-supported telephony with phone control and unified journals.
Outlook integration
Computer-supported telephony integrated into Microsoft Outlook.
Operator panel
An attendant console with convenient dialling aids, call journals and BLF buttons.
CRM integration
Connects UCSL with external applications.
Dispatcher
A solution for command and control centres with simple and flexible call handling, suitable for the most demanding environments.
Customer communication is vital. Let’s make it simple.
UCSL joins everything together: a seamless all-in-one communications system that works with the programs and applications your staff use every day. Your communication processes become more intelligent and intuitive.
The result is a less stressful working environment and more satisfied staff, who get more done within their deadlines – and that gives you a competitive advantage.
- Happier staff and customers
- Mobility options
- Dramatic improvements in workflow and productivity
- Better communication with customers and shorter response times
- No backlogs and bottlenecks
- No missed calls and no unnecessary checks and call transfers
Extensions
Missed-call management for organisations where every call counts.
Healthcare: missed calls
- Monitoring and management of missed calls in healthcare facilities
- Easy control of missed calls and dialling from lists
- Powerful reporting for management
Companies: missed calls
- Monitoring and management of missed calls in service companies, where every missed call is a lost business opportunity
- Easy control of missed calls and dialling from lists
- Powerful reporting for management
Why choose our products
Professional services
PSE is a provider of professional hospitality, CTI and business process solutions.
Unbeatable support
Friendly and patient IT experts help you get started and stay with you afterwards.
Smart investment
Rapid setup and cost savings through higher productivity.
Flexible processes – more productivity
Tell us how your team communicates today and we will show you what our UC applications can do for you.
