Dispatcher
Your best choice for command and control centres
Developed for mission-critical communication
PSE Dispatcher/Trading has been developed for operator and dispatcher terminals in command and control centres:
- Transport and traffic control (railways, air traffic)
- Public safety (police, fire brigades, ambulance services)
- Utilities (electricity, gas)
- Building and facility management (airports, banks, industrial plants)
It is also used as a trading and banking console.
Two applications, one platform
Dispatcher
Dispatcher is a SIP dispatch console for operators in mission-critical environments such as control rooms and load dispatchers in the networks of power supply companies, and control centres in the networks and systems of emergency, rescue and security services. Voice, radio and data are brought together, so you can communicate with the right people at the right time.
Trading
Trading is a VoIP application package for dealers and traders in foreign exchange, securities, futures and commodities. It meets the specific requirements of banks, stock exchanges and brokerage companies and is integrated into the existing SIP-capable PBX system – an ideal tool for financial institutions operating in the international marketplace.
The PSE Trading/Dispatcher soft client is an easy-to-use, context-sensitive Windows application that can be configured individually for each operator. Operators choose their language and the number of handsets and headsets, and define their keys individually. The Turret application provides 25 buttons per page on up to 10 pages – 250 speed dial keys in total. Less frequently used contacts are available in the phone book.
The electronic telephone directory lets operators search contacts quickly and intuitively, use them and add new personal and group contacts. The IP soft client runs on industry-standard hardware: workstations with touchscreens, laptops, tablet PCs or thin clients.
PSE Turret PT15, the state-of-the-art IP hard turret, is designed to minimise the desktop footprint and maximise communication efficiency.
Components
PSE MLC
Redundant interfaces and Multi Line Controllers (MLC) make the solution resilient and reliable in environments that need a multi-line communication solution available 24/7/365 for time-critical decisions.
- Integrates into almost any telecommunication environment – open standards with support for SIP and TDM (ISDN connectivity)
- Optimised to work with modern PBX systems
- Up to 300 lines in any combination of IP and TDM; the MLC redundancy option increases the availability of the whole system
- Runs on a standard server or in a VMware virtual environment, with support for VMware High Availability (HA) and Fault Tolerance (FT) in the same system
PDTC
PDTC is a simple, flexible and secure multi-line communication client for demanding environments that need a 24/7/365 solution for time-critical decisions. It is a high-end SIP turret console, available as a soft client for Windows and as the PT15 hardware appliance, and addresses the needs of several categories of critical users within an organisation.
Most important features
- Voice call queuing with a large number of queues, including VIP, overload and recall queues
- Fast response to missed calls
- Call handling with a single touch on the screen
- Advanced contact management
- A visually clear interface with freely configurable buttons and screen layouts
- 60 buttons per page on up to 100 pages
- CRM integration
- Call recording
- Full integration into your existing infrastructure
- Up to 4 handsets per turret
- Support for redundant LAN ports
- Easy integration through an open integration API
- Multi-language support: English, German, Italian, Slovenian, Croatian and Serbian; new languages can be added on request
PSE Turret PT15
The PSE Turret PT15 is a member of the modular PSE Dispatching/Trading product family. It integrates a 15.0″ touch monitor, a computer and an intercom device, and is fully compatible and combinable with all existing PSE Dispatching/Trading modules.
The touch monitor has a high-brightness TFT LCD and a 5-wire resistive touchscreen. The computer is based on a mainboard with an Intel quad-core Celeron processor (J1900) and a solid-state disk. Thanks to low-power components and the electronic and thermal design, the PT15 is completely silent and has no moving parts.
The intercom section consists of a gooseneck microphone, an illuminated PTT key, stereo loudspeakers, two volume control knobs and two VU meters. Its primary audio interface is USB with two independent audio codecs, and it is also connected to the analogue sound card of the embedded computer. This dual interface provides up to six listening (output) channels and three parallel recording (input) channels. The status of the PTT key is reported through the HID keyboard and/or HID telephony interface.
PT15 features
- Space-saving integration of a fanless touch computer and an intercom
- Low-profile horizontal design
- Silent and reliable: no moving parts, industrial-grade components, Ethernet redundancy, redundant internal audio and controller interfaces
- Extensive connectivity: LAN, USB, COM, external display, digital inputs
- Cable management – hidden and secured, but accessible
- Built-in advanced controller
- Stereo loudspeakers (left and right, 2 × 2 W) with two separate volume control encoders
- Central low-frequency loudspeaker (1 × 1 W) with programmable equaliser
- Gooseneck microphone with illuminated PTT key
- Dual three-colour bar-graph display
- Five mechanical keys for brightness control, volume adjustment and other functions
- Several LED indicators (power, SSD, microphone, touchscreen)
- Optional inclination mechanism (VESA 75)
- Windows Embedded
Why choose our products
Professional services
PSE is a provider of professional hospitality, CTI and business process solutions.
Unbeatable support
Friendly and patient IT experts help you get started and stay with you afterwards.
Smart investment
Rapid setup and cost savings through higher productivity.
Flexible processes – more productivity
Tell us how your team communicates today and we will show you what our UC applications can do for you.
