»At Your Service« Hospitality Attendant Console
Guest satisfaction is a matter of personal communication. The HSC »At Your Service« Attendant Console makes more of the hotels’ telecommunications infrastructure, making information more accessible, saving time, and efficiently supporting hotel processes.
»At Your Service« is easy to use Hotel specific switchboard system. With Hotel switchboard system you can control/manage all external/internal calls using a call queue, view the status information concerning guests, display and manage direct call buttons, request a new service and manage wakeup calls.
Provide excellent service with Integrated Service Tracking
Hotel staff, while on the phone, are just one click away from a new ticket, documenting any kind of service requests, and capturing a full audit trail to ensure quality. “At Your Service” hotel staff knows which mobile service agent is able to deliver the requested service and forwards the service request. The HSC Professional service control shows the actual status of the service request. Time-outs, acceptance, or alerts are monitored and can be reported on. HSC provides comprehensive statistics for the management. The reports illustrate employee efficiency and guest satisfaction, showing the areas of possible improvement. HSC supports mobile communication between staff members and saves time by optimizing staff efficiency and hotel workflows. This innovative, fully integrated modular solution not only monitors communication and guest wishes from start to finish but also interfaces, stores, analyzes, and outputs data.
“At Your Service” Hospitality Attendant Console is available for:
- HiPath 4000,
- OpenScape 4000,
- HiPath 3000
- OpenScape Office and
- OpenScape Business.