HSC AI Translator
Speak your guest’s language, instantly
Real-time voice translation for hotels
In a globalised world, your next guest could be from anywhere. Is your team ready to communicate flawlessly with them?
HSC AI Translator is a real-time translation module for the hospitality industry. It breaks down language barriers, raises guest satisfaction and streamlines your operations from the very first phone call. Whether a potential guest is booking a room from the other side of the world or an in-house guest needs assistance, every conversation is clear, efficient and welcoming.
Integrate it with your existing HSC Connect system or deploy it as a stand-alone solution.
Supported systems: any SIP-enabled PBX system.
How it works: three simple steps
1. Connect and transfer
When an attendant receives a call in a language they don’t understand, they simply transfer the call to the HSC AI Translator extension.
2. The AI steps in
The system instantly detects the caller’s language and brings the attendant back into a clear three-way conversation.
3. Converse with confidence
The attendant speaks in their own language and the guest in theirs. HSC AI Translator provides an instant, natural-sounding voice translation for both parties in real time.
Key benefits
More international bookings
Handle enquiries and reservations from international travellers with confidence and turn communication hurdles into confirmed bookings.
A better guest experience
From special dietary requests to concierge services, give every guest exceptional, personal service, whatever their native language.
Empowered staff
Give your team the tools to handle any call confidently and professionally, with less stress and more efficiency.
Every detail captured
Full call transcripts give you a complete record of the conversation – ideal for training, quality assurance and confirming guest requests.
More revenue
Clear communication translates directly into higher guest spending.
Cost-effective
No more costs and logistics of hiring human interpreters. The AI translator is always on, day and night.
Flexible for your needs
HSC Connect add-on
Integrates with your existing HSC Connect system for enhanced functionality.
Stand-alone
Works with any compatible SIP-enabled PBX system and can be deployed quickly and easily.
Simple, transparent pricing
Licensing scales with your business and consists of two components.
On-premise equipment
One-time cost
A one-time purchase of the on-site hardware and software needed to connect with your PBX system. You own the equipment once it is installed.
Monthly subscription
€17 per month
A predictable monthly fee per concurrent AI translation channel.
- Included use: each channel includes 5 audio hours of translation per month.
- Pay as you go: additional usage is billed at €10 per hour.
Would you like a quote or more information?
Tell us about your telephone system and we will show you how HSC AI Translator fits in.
