Intelligent, guest-focused service tracking solution for hotels
Service Tracking for monitoring guest requests right through to their satisfaction completion, including escalation mechanisms and integration with service mobile devices.
This innovative CRM solution is totally integrated and fully adapted for small and medium sized hotels. Service Tracking ensures that both service requests of hotel guests and other work orders are collected and submitted to responsible hotel staff members. Moreover, you can follow the service progress from a central point. With the New Service Request window you can create a new service request for a guest staying in your hotel or enter other work orders. You can assign the service to a service attendant (or a category) and describe the service type as well as the time when the service should be performed and whether it is a periodical service.
Hotel staff are just one click away from a new ticket, documenting any kind of service requests, and capturing a full audit trail to ensure quality. HSC knows which mobile service agent is able to deliver the requested service and forwards the service request.
The HSC service control shows the actual status of the service request. Time-outs, acceptance, or alerts are monitored and can be reported on. HSC provides comprehensive statistics for the management. The reports illustrate employee efficiency and guest satisfaction, showing the areas of possible improvement.
HSC supports mobile communication between staff members and saves time by optimizing staff efficiency and hotel workflows. This innovative, fully integrated modular solution not only monitors communication and guest wishes from start to finish but also interfaces, stores, analyzes, and outputs data.