HSC Attendant Console
“At Your Service” – the hotel-specific switchboard
“At Your Service” hospitality attendant console
Guest satisfaction is a matter of personal communication. The HSC “At Your Service” Attendant Console gets more out of the hotel’s telecommunications infrastructure: information is easier to reach, time is saved and hotel processes are supported efficiently.
“At Your Service” is an easy-to-use, hotel-specific switchboard. With it you manage all external and internal calls in a call queue, see status information about guests, use and manage direct call buttons, create new service requests and manage wake-up calls.
Integrated Service Tracking
While on the phone, hotel staff are one click away from a new ticket. Every kind of service request is documented, with a full audit trail to ensure quality. The attendant knows which mobile service agent can deliver the requested service and forwards the request.
The service control shows the current status of every request. Time-outs, acceptance and alerts are monitored and can be reported on, and comprehensive statistics show management how efficient the staff are and how satisfied the guests are.
“At Your Service” hospitality workflow
The workflow combines several HSC modules into a cost-effective practice that maximises efficiency, revenue and guest satisfaction.
HSC Connect
PMS middleware that links the console with your hotel systems.
HSC Service Tracking
Follows every guest request until it is completed.
HSC Attendant Console
The single point of contact for your guests.
See the workflow in action
Supported telephone systems
The “At Your Service” Hospitality Attendant Console is available for HiPath 3000, HiPath 4000, OpenScape Office, OpenScape Business and OpenScape 4000.
Would you like a quote or more information?
Tell us which telephone system you use and we will prepare a proposal for your hotel.
